1. About this Privacy Policy
This Privacy Policy applies to personal data processed by AlfaVolt Trading (“AlfaVolt”, “we”, “us” or “our”) in connection with the website alfavolt.ae, website enquiry and contact forms, product or dealer enquiries, quotation requests, customer support, business communications and other interactions that refer to this Privacy Policy.
For personal data collected through these activities, AlfaVolt Trading acts as the controller or responsible business unless another entity is identified at the point of collection.
2. UAE privacy framework
We handle personal data in accordance with applicable laws and regulations in the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data (the UAE Personal Data Protection Law), together with other applicable consumer, electronic-transaction, cybersecurity and communications requirements.
Where a different or additional privacy regime applies to a particular processing activity, market, customer relationship or contractual arrangement, we will also comply with those requirements to the extent applicable.
3. Personal data we may collect
The type of personal data we collect depends on how you interact with AlfaVolt. It may include:
• Identity and contact information, such as your name, email address, telephone number, company name, job title and business contact details.
• Enquiry and commercial information, such as products or brands of interest, requested quantities, project or equipment requirements, budget information you choose to provide, dealer or wholesale interests, quotation details and related communications.
• Transaction and fulfilment information, where a purchase or commercial order is arranged, such as billing details, delivery details, purchase order references, invoice information and payment-status information. We do not need to retain full payment-card details where payment is handled by a third-party payment provider or banking channel.
• Customer service and warranty information, including product serial numbers, proof of purchase, service or warranty requests, troubleshooting details and after-sales communications.
• Website and device information, such as IP address, browser type, device information, operating system, approximate location derived from IP, referring pages, pages viewed, session data and security logs.
• Communication and preference information, including email, phone, WhatsApp or other business communications and any marketing preferences or opt-out choices.
• Website advisor or chat information, including the questions, messages and product requirements you submit to the AlfaVolt website advisor or other chat-based support features.
4. How we collect personal data
We may collect personal data directly from you when you submit a contact form, request a quote, ask about a product, communicate with our team, use the website advisor, seek support, discuss dealership or wholesale arrangements, place an order through an approved sales channel, or otherwise provide information to us.
We may also collect limited technical data automatically when you use the website through server logs, cookies and similar technologies. In business-to-business contexts, we may receive professional contact information from your employer, colleague, authorised representative, brand principal, dealer, distributor, service partner or another legitimate business source.
5. Why we use personal data
We may process personal data for the following purposes:
• To respond to enquiries, quotation requests, product questions and requests for technical or commercial information.
• To recommend suitable professional equipment based on the requirements you provide.
• To establish and manage customer, dealer, reseller, brand-partner and supplier relationships.
• To prepare quotations, process approved orders, issue invoices, coordinate payments and arrange delivery or collection.
• To provide warranty support, after-sales service, product updates and customer assistance.
• To operate, secure, maintain, troubleshoot and improve the website and its features.
• To understand website usage and improve content, navigation and service quality through analytics where permitted.
• To communicate service, account or transaction information and, where permitted, relevant business or product updates.
• To prevent fraud, abuse, security incidents and unlawful activity, and to protect our legal rights, systems, customers and business partners.
• To comply with legal, regulatory, tax, accounting, customs, trade, record-keeping or law-enforcement obligations.
6. Basis for processing and consent
Where UAE law requires consent for a particular processing activity, we will seek valid consent before carrying out that activity. In other circumstances, applicable law may permit or require processing without consent, including where processing is necessary for contractual steps requested by you, legal claims, legal or regulatory compliance, protection of rights or other grounds recognised by law.
If processing is based on consent, you may withdraw that consent for future processing, subject to applicable law and without affecting processing that was lawful before withdrawal.
7. Cookies and similar technologies
The website uses or may use cookies and similar technologies to support essential functionality, security, preferences, performance measurement and analytics. Certain features may also rely on third-party technologies embedded in the site.
You can control cookies through your browser settings and, where available, the website cookie controls. Blocking essential cookies may affect website functionality. Non-essential analytics or advertising technologies will be used only in accordance with applicable consent and privacy requirements.
8. Website advisor and AI-assisted features
AlfaVolt may provide an online website advisor or AI-assisted feature to help visitors navigate website content, explore brands or products, and prepare questions for the AlfaVolt team. Information you type into such a feature may be processed to generate a response, maintain security, troubleshoot the service and improve support quality where permitted.
Do not submit passwords, payment-card details, government identification numbers, confidential third-party information or other highly sensitive information through the website advisor unless AlfaVolt specifically provides a secure method and asks you to do so. Advisor responses are informational and should be confirmed with the AlfaVolt team for live stock, pricing, compatibility, warranty or commercial commitments.
9. When we may share personal data
We may share personal data only where reasonably necessary and permitted by law, including with:
• Service providers that support website hosting, security, communications, analytics, cloud infrastructure, customer support, logistics, payment processing, accounting or other business operations.
• Brand principals, authorised service centres, distributors, delivery partners, dealers or other business partners where necessary to fulfil a request, order, warranty or service requirement.
• Professional advisers such as auditors, insurers, legal advisers and accountants where appropriate.
• Government authorities, regulators, courts, law-enforcement agencies or other parties when disclosure is required by law or necessary to establish, exercise or defend legal rights.
• A buyer, investor, successor or relevant adviser in connection with a corporate transaction, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and legal safeguards.
We do not sell personal data as a standalone business activity.
10. International transfers
Some service providers, brand partners or business systems may process or store personal data outside the United Arab Emirates. Where personal data is transferred internationally, we will take steps required by applicable UAE law to ensure the transfer is permitted and that appropriate protection is in place.
11. Data retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to enquiries, manage business relationships, provide support, maintain transaction and warranty records, comply with legal or regulatory obligations, resolve disputes and protect our rights.
Retention periods may vary depending on the type of information, the nature of the relationship, contractual commitments, warranty periods, tax or accounting requirements and legal limitation periods. When personal data is no longer required, we will delete, anonymise or securely archive it in accordance with applicable requirements and our operational processes.
12. Data security
We use reasonable technical, organisational and administrative safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure hosting, account protections, system monitoring, staff controls and vendor-security requirements appropriate to the nature of the data and service.
No internet transmission or storage system can be guaranteed to be completely secure. You are responsible for using secure devices, protecting your accounts and communications, and avoiding transmission of sensitive information through channels not intended for it.
13. Your privacy rights
Subject to applicable law, verification requirements and legal exceptions, you may have rights relating to your personal data, including rights to obtain information about processing, access data, request correction or updating of inaccurate data, request deletion in applicable circumstances, restrict or stop certain processing, object to certain processing, request transfer of data where legally available, and raise concerns about automated processing or profiling where applicable.
To exercise a privacy right, contact us using the details below and clearly describe your request. We may need to verify your identity and may ask for information reasonably necessary to locate the relevant records. We will respond in accordance with applicable legal requirements.
14. Marketing and business communications
We may contact customers, dealers, business contacts or prospective partners about AlfaVolt products, brands, services or opportunities only where permitted by applicable law and where any required consent or permission has been obtained. We will respect applicable rules governing electronic and telephone marketing in the UAE.
You can ask us to stop promotional communications at any time by using an unsubscribe method provided in the message, replying with an opt-out request where appropriate, or contacting info@alfavolt.ae. Service, security, warranty, order and other non-promotional communications may still be sent when necessary.
15. Children
The website and AlfaVolt professional equipment services are not directed to children. We do not knowingly seek to collect personal data from children through the website. If you believe a child has provided personal data to us without appropriate authorisation, please contact us so that we can review and take appropriate action.
16. Third-party websites and services
The website may contain links to brand websites, social networks, messaging services, maps, logistics providers or other third-party services. Those third parties operate under their own terms and privacy practices. AlfaVolt is not responsible for the privacy practices, security or content of third-party services that we do not control.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website features, business practices or legal requirements. The revised version will be posted on the website with an updated effective date. Material changes may also be communicated through an appropriate additional notice where required.
